POSITIONS CURRENTLY AVAILABLE
CUSTOMER SERVICE SPECIALIST
As a Bay Area non-profit, focused on providing and connecting volunteer adults with youth via school district contracts, Be A Mentor is seeking a Customer Service Specialist.
Position Description: Primary functions of the position are to provide Customer Service Support and training to coordinators and administrators of Be A Mentor’s Volunteer Management System (VMS) and assisting volunteers by conducting background clearances and follow up through VMS.
Responsibilities:
- Communicating with partners/volunteers/vendors via phone/email/letters/VMS;
- Enter and manage customer data;
- Accepting volunteer applications and performing follow up and background clearances through VMS;
- Maintain customer profiles;
- Scheduling and confirmation of meetings, trainings, etc. for staff;
- Tracking of applicant clearances and communication with fingerprinting agencies.
- Performing projects to ensure efficiency of clearance process and to ensure integrity of data management
Minimum Qualifications:
- Strong organizational skills, prioritization and attention to details;
- Computer data processing and data management skills;
- Strong phone skills;
- Excellent written and verbal communication skills;
- Proficient in word processing, spreadsheets and database management;
- Good at multi-tasking.
- 1 – 2 years’ experience in a similar environment
Job Type: Full-time
Pay: $20.00 – $25.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: Hayward, CA
Send a resume and cover letter to: Christina Davis: cdavis@beamentor.org – No phone calls, please
MENTORING PROJECT COORDINATOR
This Project Coordinator position requires an engaging, detail-oriented, and self-directed individual who will be responsible for the hands-on operation of a community-based mentoring program for Alameda County foster youth, including both virtual and in-person facilitation.
RESPONSIBILITIES & DUTIES:
- The Project Coordinator is fully responsible for overseeing the Mentorship Program with Be A Mentor’s partner agencies.
- Recruit, screen, train, and interview mentors, facilitate the mentee/mentor matches, and serve as liaison between the partner agency and Be A Mentor Contribute to program evaluation efforts
- Collaborate with supervisor to implement the mentorship program Integrate into the partner agency, and communicate regularly with the partner agency staff, as well as the Director of Mentoring Programs with Be A Mentor to communicate about mentee referrals and the status of current matches, and to facilitate ongoing investment in the mentoring program by the partnering agency
- Lead marketing campaign to recruit mentors
MANAGEMENT OF VOLUNTEER MENTORS
- Oversee and assist with mentor screening, training, matching, support, supervision, recognition, and closure activities for mentors and mentees, including but not limited to the following activities:
- Utilize the company-proprietary database platform to track match information, complete notes, and update requirements throughout the mentor clearance process
- Maintain records of attendance, contact, and outcomes for mentors and mentees participating in program activities
- Interview mentees and mentors
- Administer surveys to mentees and mentors, and report program outcomes
- Regularly check in with and provide support and intervention when needed to mentor/mentee matches
Conduct program evaluation as required - Fully coordinate and manage ongoing training and team-building opportunities (best practices, mentor/mentee activities)
Minimum Qualifications:
- Bachelor’s degree in social work sociology, psychology, or related field or equivalent experience or equivalent combination of school and experience
- Excellent interpersonal, written communication, public speaking, networking, and negotiation (conflict management and resolution) skills
- Ability to manage multiple projects and coordinate events effectively, as well as manage and meet deadlines
- Strong attention to detail, and organizational skills with the ability to multitask and discipline to follow through
- Ability to work independently and as part of a team; ability to take initiative
- Reliable transportation for off-site meetings and supporting mentor/mentee matches
- Experience with and knowledge of program evaluation, data tracking systems (e.g., databases), word processing, and spreadsheets
- Experience with conducting and evaluating interviews
- Experience with facilitating meetings and delivering trainings
- Prior experience with youth-focused programs (e.g., mentoring, after school programs, tutoring, social work, foster youth support, case management)
- Ability to work some flexible hours (e.g., evenings and weekends)
- Ability to sometimes travel to project sites to support mentors and mentees
- Bilingual skills a plus
- Negative Tuberculosis test and background clearance required
- Job Type: Full-time
Pay: $55,000.00 – $60,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: Hayward, CA
Send a resume and cover letter to: Parvin Seaver: pseaver@beamentor.org – No phone calls, please